Returns & Exchanges

At ObjectHours, every order is created with care and made specifically for you. We stand behind the quality of our products and want you to feel confident shopping with us. If something isn't right, we'll work with you to find a fair solution.

Because our apparel is made to order, our policy is designed to balance exceptional customer service with responsible business practices that allow us to continue creating meaningful products for our community.

The Window

We accept eligible return and exchange requests within 30 days of delivery. Requests submitted after 30 days may not qualify for a return, exchange, or refund.

To be eligible, items must meet the condition requirements outlined below.

How to Start a Return or Exchange

If you need assistance with an order, please contact our customer care team within 30 days of receiving your package. Please include:

• Your order number
• The name used on the order
• A brief description of the issue
• Photos if the item arrived damaged, defective, or incorrect

Our team will review your request and provide next steps. Please do not return items without first contacting us for authorization. Unauthorized returns may be refused or returned to the sender.

What Qualifies for a Return or Exchange

We will gladly assist with orders that arrive:

• Damaged during transit
• Defective due to a manufacturing issue
• Incorrect due to a fulfillment error
• Significantly different from what was ordered

If we made a mistake, we will work quickly to make it right.

Who Pays Return Shipping

If the return or exchange is the result of our error, a defective product, or a damaged shipment, ObjectHours will cover the cost of the replacement process whenever applicable.

If a customer requests a return or exchange for reasons unrelated to product quality, fulfillment accuracy, or damage, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Condition Requirements

To qualify for a return or exchange, items must:

• Be unworn
• Be unwashed
• Be free of stains, odors, pet hair, makeup, deodorant marks, or damage
• Include original tags when applicable
• Be returned in resalable condition

For hygiene and quality-control reasons, we cannot accept items that show signs of wear or use. Items returned in non-resalable condition may be refused.

Made-to-Order Items

Every ObjectHours piece is made specifically for the customer who ordered it. Because of this, we cannot accept returns simply because:

• A design was no longer wanted
• A gift recipient changed their mind
• The item was ordered by mistake
• The customer no longer needs the product

We strongly encourage customers to review product descriptions, sizing information, and order details before completing checkout. If you have questions before purchasing, we're happy to help.

Size Exchanges

We understand that ordering apparel online isn't always perfect. If a size exchange is needed and inventory is available, we will do our best to accommodate exchange requests for unworn items in original condition.

Customers are responsible for reviewing our Size Guide before placing an order. Repeated size-related exchange requests may be limited at our discretion.

Refunds

Once an approved return is received and inspected, refunds will be processed to the original payment method. Please allow:

• 3–5 business days for inspection
• Additional time for your bank or credit card provider to process the refund

Refund timing varies by financial institution and is outside our control.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Final sale items
• Clearance items
• Promotional giveaway items
• Products showing signs of wear or use
• Customized or personalized products
• Items returned without authorization

Order Cancellations

Because orders enter production quickly, cancellation requests cannot be guaranteed. If you need to modify or cancel an order, please contact us as soon as possible after purchase. Once production has begun, changes may no longer be possible.

Damaged or Defective Products

We take quality seriously. If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery and include photographs showing the issue. Once reviewed, we will determine the most appropriate resolution, which may include:

• Replacement
• Store credit
• Refund

The resolution provided will depend on the specific circumstances of the order.

Our Promise

ObjectHours was built on trust, authenticity, and doing the right thing. We're committed to treating our customers fairly while protecting the sustainability of our small business.

If something genuinely isn't right, we'll listen, we'll help, and we'll work toward a reasonable solution.

Quiet Signals for Loud Minds

Thank you for supporting a small business that values quality, craftsmanship, and meaningful connection. Every order helps us continue creating apparel designed to encourage, inspire, and remind women of who they already are.